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Privacy Policy

Last updated: July 3, 2026 · Effective immediately

1. Introduction

BestIPTVService ("we", "us", "our") operates the website bestiptvservice.pro and the BestIPTVService IPTV subscription service. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase an IPTV subscription.

We are committed to protecting the privacy of visitors and customers in the United States. This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and applicable federal privacy laws including COPPA and FTC guidelines. We act as the business/data controller for the personal information we collect about you.

2. What Data We Collect

When you place an order with BestIPTVService, we collect:

  • Identity data — your full name
  • Contact data — email address, phone number (with country code) for WhatsApp delivery
  • Order data — the plan you chose, number of connections, payment method, applied promo code
  • Technical data — IP address, browser type, device type, referring URL (anonymized in analytics)

We do not store payment card numbers, CVV codes or full bank details. Payments are processed directly by our third-party processors (Stripe, PayPal, Zelle, CashApp) or via cryptocurrency wallets.

3. Purposes of Processing

We process your personal data for the following business purposes:

  • Contract performance — to fulfill your IPTV subscription order and deliver login credentials
  • Legal compliance — for accounting, tax and consumer protection requirements
  • Legitimate business interests — to maintain service quality, prevent fraud and improve our website
  • Consent — for non-essential cookies and optional marketing communications (which you can withdraw at any time)

4. How We Use Your Data

We use the personal data we collect to:

  • Process your BestIPTVService subscription order and deliver your login credentials
  • Send service notifications (activation confirmation, renewal reminders)
  • Respond to your support requests via WhatsApp or email
  • Detect and prevent fraudulent activity
  • Comply with US federal and state legal and tax obligations

5. Who We Share Your Data With

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share data only with:

  • Payment processors (Stripe, PayPal, Zelle, CashApp, cryptocurrency processors) for transaction processing
  • WhatsApp / Meta when you contact us via WhatsApp (their privacy policy applies)
  • Email service providers for delivering activation and support emails
  • US federal, state or local authorities if required by law, subpoena, or court order

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Order records — 7 years for US IRS tax and accounting compliance
  • Support correspondence — 2 years after the last interaction
  • Marketing data — until you withdraw consent
  • Technical analytics — anonymized after 24 months

7. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information. California residents, in particular, have expanded rights under CCPA/CPRA:

  • Right to know — request details about the personal data we hold about you and how we use it
  • Right to delete — request deletion of your data (subject to legal retention obligations)
  • Right to correct — request correction of inaccurate or incomplete information
  • Right to opt-out — opt out of the sale or sharing of personal information (we do not sell your data)
  • Right to limit use and disclosure of sensitive personal information
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to non-discrimination — we will not discriminate against you for exercising your privacy rights
  • Right to withdraw consent at any time for consent-based processing

To exercise any of these rights, email support@bestiptvservice.pro. We will respond within 45 days as required by CCPA, with a possible 45-day extension if reasonably necessary. California residents may also file a complaint with the California Attorney General's Office. Residents of other states with comprehensive privacy laws (Virginia, Colorado, Connecticut, Utah, etc.) may have similar rights under their state's laws.

8. Data Security

BestIPTVService uses industry-standard security measures including TLS 1.3 encryption in transit, encrypted databases at rest, access controls and regular security reviews. While we take every precaution, no online transmission is 100% secure — please notify us immediately if you suspect any unauthorized access to your account.

9. Children's Data

BestIPTVService is intended for adults aged 18 or over. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be notified by email to active subscribers.

11. Contact Us

Questions about this Privacy Policy or how we handle your data?